Process Specialist (HOT) (PA110118)

Location: Boston, MA
Date Posted: 11-01-2018
Principal Responsibilities:
Overall, the Enterprise Infrastructure (EI) Process Specialist will help ensure overall process adherence to squad deliverables. The PS will be the Agile team's Workflow Administrator, and will continually move projects along in smaller increments to avoid blocking progress of initiatives.  This is done in a flexible, Agile setting.  
• This position requires working closely with Team management to review approaches and requirements that solve the business problem.  
• The PS must develop strong communications skills, both written and verbal, with the ability to explain our Agile team's model processes to key stakeholders.  
• The PS will participate in regular meetings (with Application Development and EI service owners in each area) to review status and address issues.  
• The PS will support one or more EI Business-Aligned Delivery squads.  The PS will maintain and update Jira board(s) daily.  
•  The PS will track pending ServiceNOW (SNOW) tickets and escalate to EI managers when necessary.  
•  The PS will work with team Business Analysts to specify new and revised playbooks that they may need to create.  
• The PS will learn to navigate SNOW and to run SNOW reports.

Skills Required:  
• The PS Workflow Administrator must have some experience and familiarity, in multiple settings, with ServiceNOW, Jira, and SharePoint.  
•  The PS must be an expert in MS Office skills, with effective use of Excel statistical functions such as pivot tables.  
• The PS must have a flexible, proactive approach in tracking down resources to gather appropriate information.  
• The PS is detail-oriented, excellent at follow-through on actions, and has a keen ability to prioritize and focus on most urgent tasks
Thank you,
Doreen Daly
Sr. Recruiter
Frontier Systems Consulting, Inc.
617-630-1002
or
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