Business Systems Manager - Salesforce

Location: Waltham, MA
Date Posted: 12-07-2017
Sr. Principal Business Systems Manager - Salesforce
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A Principal Business Systems Manager comes up the IT side of the house, is a high level individual contributor who acts as the Project Manager, typically is PMP certified (or will obtain – company will pay for cert) and is responsible for the project from project inception thru post implementation.   They are the liaison between the business and the IT organization.  They gather business requirements from the business and create functional spec’s, they are technical enough to configure the different Salesforce modules and do some custom coding, they work with the developers, explaining what is needed on technical spec’s.  They are responsible for all facets of the project, eg, timelines, resources, budget.  
 
PURPOSE AND SCOPE:
Interfaces with business leaders and end-users from corporate departments and business areas to scope, design, implement and manage the project to deliver solutions to the business.  Understanding of solutions design and implementation, including requirements definition, data acquisition processes, data modeling, process automation, escalation procedures, construction and deployment.
 
 SALESFORCE FOCUS:
  • Work on various projects where SFDC is identified as the core application platform.
  • Enhance and customize existing Salesforce software environments, to improve system processes, user experience and deliver incremental value to the company through new, efficient processes.
  • Align with Client IT strategic direction for near term and long-term goals.
  • 4 – 5 years of Salesforce.com Service Cloud, Sales Cloud, Marketing Cloud experience. Familiarity with both Classic and Lightning Experience implementations of SFDC.
  • 2 – 4 years’ experience in the identification of business requirements, functional design, process design, prototyping, testing, training, and defining support procedures.
  • 2 – 3 years’ experience in managing external vendors engaged to provide technical solutions.
  • Experience in functional and technical roles for a full lifecycle SFDC implementations and integrating Salesforce.com with 3rd party solutions.
  • Customer Service process knowledge methodologies in the Life Sciences Industry, Pharma, Biotech, Medical Devices, and Healthcare.
  • Experience working with Computer validation team to develop Installation and Production qualification documents and assist in testing.
  • Familiarity with SAP, Pharmacy systems, Apttus and Veeva platforms
  • Ability to manage multiple task assignments and work in an environment with tight time constraints, deadlines.
  • Strong oral and written communication skills.
  • PMP certification or equivalent.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Manage projects in the execution of identified software technology solutions. Complete project level performance reviews as well as participate in the completion of annual performance reviews for employees.
  • Acts as a liaison between the business and other external business partners to manage the coordination of configuration, development of business process, enhancements, and stabilization of business systems.
  • Responsible for configuration of system solutions, development, training and maintenance across all application areas. Interface with all levels of users to assist in defining and implementing business process requirements.
  • Responsible for compliance with relevant regulatory bodies in the execution of software projects and related business processes. In addition, assists in managing the creation of policies and procedures for the business to meet these standards.
  • Research and determine best business practices to meet the goals and objectives of the business utilizing available operational and financial systems and company resources.
  • Manage task schedules and issue status reports.
  • Support the business in the development of system reports to manage and measure the business processes.
  • Validate and document configuration, enhancements, and development.
  • Influence other functional areas of the business to achieve business objectives. Facilitates meetings to resolve issues/problems.
  • Establish, negotiate, and implement third Party IT Agreements for outsourced Infrastructure and Applications Support, along with vendor management.
  • Create and manages detailed project plans used to drive successful project completion.
  • Design, develop and implement a self-service information delivery model using portal.
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
  • Assist with various projects as assigned by a direct supervisor.
  • Other duties as assigned.
 EDUCATION: Bachelor’s Degree required; Advanced Degree preferred

EXPERIENCE AND REQUIRED SKILLS:  
  • Minimum of 12 years’ related experience with a Bachelor’s degree; or a Master’s degree with 8 years’ experience;
  • Excellent communication and presentation skills, expectation management and training skills, consistently meeting the specific needs of various client groups, project teams, and target audiences.
  • Proficient in establishing working relationships with all levels of Management & Financial executives.
  • Strong experience in identifying and aligning appropriate IT functional and technical skills and resources necessary to meet strategic goals and business objectives, within prescribed timelines and budget parameters.
  • Solid understanding of change management and reengineering.
  • Experience with application development and software development life cycle methodologies.
  • Experienced in managing culturally diverse workforce and business environment.
  • Excellent written and verbal communication skills.
  • Strong analytical skills.
  • Ability to work cross functionally in a matrix management environment.
  • Demonstrated ability to influence cross functionally in a matrix management environment.
  • Excellent PC skills with MS Office Products (Word, Excel, PowerPoint and Project Management)
  • Must be able to facilitate meetings to resolve issues/problems with a win/win result.
Thank you,
Doreen Daly
Sr. Recruiter
Frontier Systems Consulting, Inc.
617-630-1002
or
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